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Unable to reverse the loan contract payment - AC-00000040 (Doc ID 2805529.1)

Last updated on SEPTEMBER 08, 2021

Applies to:

Oracle FLEXCUBE Universal Banking - Version 11.8.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.8.0.0.0 version, Production Support-CET

When attempting to reverse the loan contract payment,
the following error occurs.

ERROR
-----------------------
AC-00000040 - Invalid original event serial number


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Select a loan contract for which a payment has to be reversed.
2. Ensure loan contract is transferred to the other branch
3. Ensure new branch code is not updated in few of the tables.
4. Try to reverse the loan payment.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot reverse the loan payment and correct the entries.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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