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2FA Enabled For Change Credential Transaction, Doesn't Throw Proper Error Message On Validation Fail (Doc ID 2805530.1)

Last updated on SEPTEMBER 16, 2021

Applies to:

Oracle Banking Digital Experience - Version 20.1.0.0.0 to 20.1.0.0.0 [Release 20]
Information in this document applies to any platform.

Symptoms

2FA enabled for Change Credential transaction, throws generic error message "System cannot process" on validation failed. Same transaction shows proper error message when 2FA disabled.

ERROR
-----------------------

Caused By: com.ofss.digx.infra.exceptions.Exception: The current password entered is incorrect. Please verify the credentials and retry.
at com.ofss.digx.infra.exceptions.ExceptionTransformer.buildException(ExceptionTransformer.java:454)
at com.ofss.digx.infra.exceptions.ExceptionTransformer.translate(ExceptionTransformer.java:1107)
at com.ofss.digx.extxface.response.AbstractResponseHandler.analyseResponse(AbstractResponseHandler.java:215)
at com.ofss.digx.extxface.user.adapter.impl.UserAdapterResponseHandler.exceptionForUpdateCredentials(UserAdapterResponseHandler.java:753)
at com.ofss.digx.extxface.obdx.user.adapter.impl.OBDXUserAdapter.verifyUser(OBDXUserAdapter.java:344)
at com.ofss.digx.domain.sms.entity.user.repository.adapter.RemoteUserRepositoryAdapter.verifyUser(RemoteUserRepositoryAdapter.java:258)
at com.ofss.digx.domain.sms.entity.user.repository.UserRepository.verifyUser(UserRepository.java:231)
at com.ofss.digx.domain.sms.entity.user.User.verifyUser(User.java:2862)
at com.ofss.digx.app.sms.service.user.User.changeCredentials(User.java:2077)
at com.ofss.digx.app.sms.adapter.impl.user.UserMeAdapter.changeCredentials(UserMeAdapter.java:101)
at com.ofss.digx.app.user.service.User.changeUserCredentials(User.java:708)
at com.ofss.digx.app.user.service.User.changeCredentials(User.java:606)
at com.ofss.digx.appx.user.service.User.changeCredentials(User.java:416)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Enabled 2FA for Change Credential from Authentication screen in admin.
2. Sign in from Retail/Corporate user.
3. select Change Credential from menu.
4.a. try to put incorrect current password and valid new password and confirm password, "System cannot process the request. Please try later" message will be shown.
4.b. try to put correct current password and invalid new and confirm password, like 2 successive number.

Changes

There are no changes in the environment, product, account and hardware which has triggered the issue. 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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