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A Black Image Is Showing Just Before Dashboard Loading While Login Using OTP (Doc ID 2806777.1)

Last updated on SEPTEMBER 23, 2021

Applies to:

Oracle Banking Digital Experience - Version 21.1.0.0.0 to 21.1.0.0.0 [Release 21]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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When logging in to any Retail/Corporate user using login OTP, a black Image is seen for a fraction of second just before the Dashboard screen is loaded.

EXPECTED BEHAVIOR
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When logging in to any Retail/Corporate user using login OTP, the Dashboard screen should get loaded without any black image being displayed.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login using Admin user.
2. Enable Login OTP on any category user(i.e Retail or Corporate).
3. Login with the user for which the Login OTP is enabled.
4. OTP screen will be shown after putting the correct username and password.
5. Enter Correct OTP.

Cause

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In this Document
Symptoms
Cause
Solution
References


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