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Retail User Gets an Error "System cannot process the request. Please try later" On Dashboard Loading (Doc ID 2807181.1)

Last updated on SEPTEMBER 17, 2021

Applies to:

Oracle Banking Digital Experience - Version 21.1.0.0.0 to 21.1.0.0.0 [Release 21]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
While Signing with the retail user, System throws an error "The system has detected an error, please contact the Bank Administrator via secure message or on tel.<#Ph Number>." on dashboard loading.

ERROR
-----------------------
com.ofss.digx.infra.exceptions.Exception: "System cannot process the request. Please try later".
at java.lang.Thread.getStackTrace(Thread.java:1559)
at com.ofss.digx.infra.exceptions.ExceptionTransformer.buildException(ExceptionTransformer.java:454)
at com.ofss.digx.infra.exceptions.ExceptionTransformer.build(ExceptionTransformer.java:888)
at com.ofss.digx.extxface.obpm144.response.AbstractResponseHandler.analyseResponse(AbstractResponseHandler.java:45)
at com.ofss.digx.extxface.obpm144.impl.payment.enquiry.PaymentEnquiryAdapterResponseHandler.checkResponseListPaymentInstn(PaymentEnquiryAdapterResponseHandler.java:237)
at com.ofss.digx.cz.extxface.obpm144.impl.payment.enquiry.CZPaymentEnquiryAdapter.listPaymentInstn(CZPaymentEnquiryAdapter.java:154)
at com.ofss.digx.domain.payment.entity.instructions.repository.adapter.RemotePaymentInstructionRepositoryAdapter.list(RemotePaymentInstructionRepositoryAdapter.java:111)
at com.ofss.digx.domain.payment.entity.instructions.repository.PaymentInstructionRepository.list(PaymentInstructionRepository.java:98)
at com.ofss.digx.domain.payment.entity.instructions.PaymentInstruction.list(PaymentInstruction.java:723)
at com.ofss.digx.app.payment.service.instruction.PaymentInstruction.list(PaymentInstruction.java:208)
at com.ofss.digx.appx.payment.service.instructions.PaymentInstruction.list(PaymentInstruction.java:322)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Sign in With retail User
2. Gives an error on the dashboard screen.

Cause

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In this Document
Symptoms
Cause
Solution
References


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