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OBBRN - Not able to Reassign the Transaction to Different Supervisor and not able to Release Lock. (Doc ID 2807470.1)

Last updated on MAY 12, 2022

Applies to:

Oracle Banking Branch - Version 14.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms


OBBRN - Not able to Reassign the transaction to different supervisor and not able to release lock.

SIMULATION STEPS:
-----------------------
The issue can be reproduced at will with the following steps:

1. For cash withdrawal more than 5000 USD supervisor approval is required.
2. Posted the transaction for 15000USD and assigned to approver to approve the transaction.
3. While trying the Reassign the transaction from the screen 'Reassign Transaction' facing the error message while releasing the lock to reassign the transaction System throws following error message

"Not Able To Perform Unlock. Either Transaction Is Not Locked Or Some Error Occurred".

Cause

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In this Document
Symptoms
Cause
Solution
References


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