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Unable to authorize a bill contract - LC-DVOL-12 and BC-AU0002 (Doc ID 2809360.1)

Last updated on SEPTEMBER 24, 2021

Applies to:

Oracle FLEXCUBE Universal Banking - Version 11.8.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.8.0.0.0 version, Production Support-CET

When attempting to authorize a bill contract
the following error occurs.

ERROR
-----------------------
LC-DVOL-12 - TD redemption failed from FCR with error code '5426' and error description as 'fails the minimum deposit-term slab check'.
BC-AU0002 - Failed to authorize event 'DVOL' with event sequence number xx of BC reference xxx.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Select a bill contract to be authorized.
2. Ensure mismatch in the lien linkage between bill contract and term deposit account.
3. Ensure mismatch in the sequence numbers across the tables.
4. Try to authorize the bill contract

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot authorize the bill contract and update the customer account balances.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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