Issue In 'Other Transfer' (P2P Transfer) via Email option || Exception encountered while invoking the service
(Doc ID 2810082.1)
Last updated on SEPTEMBER 27, 2021
Applies to:
Oracle Banking Digital Experience - Version 21.1.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
On : 21.1.0.0.0 version, Implementation Support
When attempting to performs 'Other Transfer' (P2P Transfer) via Email option
the following error occurs.
ERROR
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"System cannot process the request currently. Please try later."
STEPS
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The issue can be reproduced at will with the following steps:
1. Login to OBDX Application as Corporate/Retail User
2. Go to "Payments & Transfers" >> "Other Payment"
3. Input required fields and submit.
4. Server Error appears.
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
1. Customer is not able to do Peer-to-Peer Transfer due to 500- Server Error.
Changes
No changes done to product, account or hardware causes this issue.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |