The "View Inquiries" Action Does Not Work As Expected For Incoming Transactions in PASIVIEW
(Doc ID 2810355.1)
Last updated on SEPTEMBER 27, 2021
Applies to:
Oracle Banking Payments - Version 14.3.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
On : 14.3.0.0.0 version, Production Support
ACTUAL BEHAVIOR
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The "View Inquiries" action does not work as expected for incoming transactions.
In PASOVIEW selecting a transaction and pressing "View Inquiries" action, opens PASOTQRY and show Inquiries linked to the selected outgoing payment.
However doing the same steps for incoming transactions by going to PASIVIEW and selecting a transaction and pressing "View Inquiries" does not show Inquiries linked to the selected transactions but simply sends the users to PASINQRY.
After screen PASINQRY is showed after user has pressed 'View Inquiry Received' no records are showed, not even the record for the selected transactions. (Even if for that incoming transaction there is an inbound payment inquiry)
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |