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Reversal Option is not appearing on workflow in teller module (Doc ID 2810809.1)

Last updated on SEPTEMBER 29, 2021

Applies to:

Oracle FLEXCUBE Universal Banking - Version 14.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
---------------

Successfully Completed Cash Withdrawal transaction(function id 1001) when fetched form workflow for Reversal. The button "COUNTERPASSER/REVERSAL" does not appear.

EXPECTED BEHAVIOR
-----------------------
Reversal of the Reported Transaction Should be allowed to be processed Successfully


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot Balance TILL as the transaction can't be reversed.

Cause

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In this Document
Symptoms
Cause
Solution


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