My Oracle Support Banner

On Approval's Activity Log, Mismatch Of Count Observed In Summary And Detail Section For Payment Transactions. (Doc ID 2812471.1)

Last updated on OCTOBER 06, 2021

Applies to:

Oracle Banking Digital Experience - Version 19.2.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
-------------------------
Count shown in activity log summary is not matching with count shown on activity details.

EXPECTED BEHAVIOR
--------------------------
Count shown in activity log summary should match with count shown on activity details.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login with corp user
2. Check activity log and activity details for payment transaction.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, mismatch of count is shown to corporate checker.

Changes

No changes in the environment, product, account or hardware triggers this problem.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.