Error "System Cannot Process the Request Currently. Please Try Later" Observed on Dashboard (Doc ID 2815345.1)

Last updated on MAY 08, 2023

Applies to:

Symptoms

When attempting to access the dashboard, following error occurs:

ERROR
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1. In logs:

Exception encountered while invoking the service com.ofss.digx.app.payment.service.core.Payment while fetching current date.[[
java.lang.ClassCastException: com.sun.proxy.$Proxy421 cannot be cast to com.ofss.obpm144.pmts.ws.fetchdateservice.FetchDateServiceSEI
at com.ofss.digx.extxface.obpm144.impl.payment.core.PaymentAdapter.fetchBranchDates(PaymentAdapter.java:68)
at com.ofss.digx.domain.payment.entity.core.repository.adapter.RemotePaymentRepositoryAdapter.fetchCurrentDate(RemotePaymentRepositoryAdapter.java:55)
at com.ofss.digx.domain.payment.entity.core.repository.PaymentRepository.fetchCurrentDate(PaymentRepository.java:28)
at com.ofss.digx.domain.payment.entity.core.Payment.fetchCurrentDate(Payment.java:42)
at com.ofss.digx.app.payment.service.core.Payment.fetchCurrentDate(Payment.java:566)
at com.ofss.digx.appx.payment.service.Payment.fetchCurrentDate(Payment.java:595)

2. On screen:

System cannot process the request currently. Please try later

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to the application
2. Access the dashboard

Changes

Cause

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