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No Details Visible On Corporate User Approval Screen For Bill Payment (Doc ID 2817123.1)

Last updated on OCTOBER 26, 2021

Applies to:

Oracle Banking Digital Experience - Version 21.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 21.1.0.0.0 version, Implementation Support

ACTUAL BEHAVIOR
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When corporate initiator performs Bill Payment transaction, the information displayed to authorizer on approval screen does not include any details of the transaction.Only buttons such as approve & reject are provided which is not enough for the approver user to understand for which bill payment account is this initiated
Currently on dashboard where transactions for approval list is loaded, the details of initiator, transaction type are displayed . On further click of respective reference no again no details are displayed.

EXPECTED BEHAVIOR
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Approver should able to see the transaction which are pending for approval.

STEPS
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The issue can be reproduced at will with the following steps:
1. Make a rule with Corporate User with Maker & Corporate Checker with approval required.
2. Login as Maker and initiate a bill payment.
3. Login as Approver and View the transaction by click on the reference no in bill payment in "Pending for Approval" to view its details.
4. This does not show any details related to the transaction. Only buttons such as approve & reject are provided.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, approver user cannot see the transaction which are pending for approval.

Changes

 No changes done to product, account or hardware causes this issue.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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