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Payee Details Not Visible For Corporate Admin Maker And Approver (Doc ID 2817124.1)

Last updated on OCTOBER 26, 2021

Applies to:

Oracle Banking Digital Experience - Version 21.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 21.1.0.0.0 version, Implementation Support

ACTUAL BEHAVIOR
---------------

When Corporate admin maker creates payees , the details of the same is not visible in 'payee and biller' activity log in maker side.
The same is not visible by the corporate admin approver which is set as authorizer when they try to view it in 'pending for approval' section.


EXPECTED BEHAVIOR
-----------------------
Payee details should be visible in "activity log" of maker and "pending for approval" list of checker.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1) Login via Corporate Admin Maker for which approval is set .
2) Create any payee. It should be pending for approval.
3) Check if same corporate admin maker can view this transaction in "activity log". The count is updated but no details are seen.
4) Now login with Corp admin approver who is set as authorizer.
5) Check tab pending for approval
6) Go to Payees( Bank has changed label from payee and biller to payee)
7) Count is updated but details are missing.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, Maker can not view added payee in activity log and checker can view added payee in pending for approval list

Changes

 No changes done to product, account or hardware causes this issue.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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