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Error "There Are No Entitlements Available For You To Perform This Transaction" When A Retail User Tries To Do Any Transaction (Doc ID 2817281.1)

Last updated on OCTOBER 26, 2021

Applies to:

Oracle FLEXCUBE Direct Banking - Version DB 12.0.1 to DB 12.0.3 [Release DB 12]
Information in this document applies to any platform.

Symptoms

When attempting to do admin functions/set rules as well as Transactions from certain Retail Users ,
the following error occurs.

ERROR
-----------------------
There are no entitlements available for you to perform this transaction


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login as a Admin User
2. Go to Manage Rules - Create new rule
3. Getting error - There are no entitlements available for you to perform this transaction

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, admin users cannot do any basic transactions.

Cause

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In this Document
Symptoms
Cause
Solution


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