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SMS Delivery Mode Does Not Support New Line Formatting in Alert Maintenance (Doc ID 2817715.1)

Last updated on OCTOBER 29, 2021

Applies to:

Oracle Banking Digital Experience - Version 20.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Short Message Service (SMS) delivery mode does not support new line formatting in alert maintenance

EXPECTED BEHAVIOR
-----------------------
SMS should support new line formatting as it supported for other delivery mode options in alert maintenance.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login via administrator. Navigate to Alerts > Alert Maintenance.
2. Search for any Event Name. Format the delivery mode SMS but adding some text on new line.
3. Click on Save. View the format for SMS on the review confirmation screen it will be displayed correctly on new line as formatted.
4. Now search the even again and view the format for the SMS screen.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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