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Unable to liquidate the bill contract - LC-DVOL-12 and BC-AU0002 (Doc ID 2817795.1)

Last updated on NOVEMBER 02, 2021

Applies to:

Oracle FLEXCUBE Universal Banking - Version 11.8.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.8.0.0.0 version, Production Support-CET

When attempting to liquidate the bill contract,
the following error occurs.

ERROR
-----------------------
LC-DVOL-12 - TD redemption failed from FCR with error code '6831' and error description as 'Full amount being redeemed, use full redemption option'.
BC-AU0002 - Failed to authorize event 'DVOL' with event sequence number xx of BC reference xxx


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Select a bill contract to be liquidated.
2. Ensure mismatch in the sequences numbers across the tables.
3. Ensure mismatch in the lien linkage between bill contract and term deposit account.
4. Try to liquidate the bill contract.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot liquidate the bill contract and settle the account.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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