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Blank Screen Showing While Cancelling Biometric Verification On Android (Doc ID 2818076.1)

Last updated on NOVEMBER 01, 2021

Applies to:

Oracle Banking Digital Experience - Version 21.1.0.0.0 to 21.1.0.0.0 [Release 21]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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After canceling the biometric on popup window its showing blank screen. After clicking top of back button its redirect to login page, on login page logo gets load but the login page remains blank.

EXPECTED BEHAVIOR
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After canceling the biometric on popup window its redirect to login page.

STEPS
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The issue can be reproduced at will with the following steps:
1. Open the app.
2. Login using the alternative login option.
3. A pop-up window will come showing the available biometric option of touch-id select any the option.
4. A pop window will come asking to allow application to store device id.
5. Press the “cancel” button on the top of the popup window.
6. (Issue 1st)On pressing the “cancel” button popup window gets close and a blank screen left on the app.
7. (Issue 2nd) At the top of the blank screen a back button is present, on pressing that application redirect to the login page, but bank logo gets load but the login page remains blank

Cause

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In this Document
Symptoms
Cause
Solution
References


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