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FaceId Not Working In Some Scenarios In IOS Application (Doc ID 2818098.1)

Last updated on NOVEMBER 01, 2021

Applies to:

Oracle Banking Digital Experience - Version 20.1.0.0.0 to 20.1.0.0.0 [Release 20]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Face id not working properly in some scenarios.

EXPECTED BEHAVIOR
-----------------------
Face id should working properly in below scenarios.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Issue 1 -
1. Customer logged into the app using the face id and visited the preferences and disabled the iOS access.
2. Log out from logged in user.
3. Next time click on Login with Face id and error msg appears "Face id is disabled".
4. Next time change the language from menu and on this the user gets logged in without the need to enter the password or face id.

Issue 2 -
1. Logged in with a user and enabled alternate login.
2. Go to setting and authentication option --> the face id tick mark is visible.
3. Clicking on the same relaunches the Faceid and pop up appears - Ideally this should not appears as the user has already registered the face.

Issue 3 -
1. Logged in with a user and enabled alternate login.
2. Go to setting and authentication option --> the face id tick mark is visible.
3. Now logout from the current user.
4. Login with other/different number and visit setting and authentication option --> the face id tick mark is visible even if the user has not registered for faceid.

Cause

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In this Document
Symptoms
Cause
Solution
References


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