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Origination Issue Unable To Do Self Registration (Doc ID 2818883.1)

Last updated on NOVEMBER 07, 2021

Applies to:

Oracle Banking Digital Experience - Version 18.1.0.0.0 to 18.1.0.0.0 [Release 18]
Information in this document applies to any platform.

Symptoms

Self registration is not working

We are facing system encountered error when initiating the self-registration

ERROR
-----------------------
#### <PNG_SIT_OBDXA_1_SERVER1> <[ACTIVE] ExecuteThread: '14' for queue: 'weblogic.kernel.Default (self-tuning)'> <> <> <0000i6ZBzOn5i^0pNwS4ye0009ti00001u> <[severity-value: 8] [rid: 0:1] [partition-id: 0] [partition-name: DOMAIN] > <[< 140-3168-1287-8414-0160 >] FatalException encountered while invoking the service com.ofss.digx.appx.user.service.User
com.ofss.digx.infra.exceptions.Exception: System cannot process the request currently. Please try later.
at java.lang.Thread.getStackTrace(Thread.java:1559)
at com.ofss.digx.infra.exceptions.ExceptionTransformer.buildException(ExceptionTransformer.java:456)
at com.ofss.digx.infra.exceptions.ExceptionTransformer.translate(ExceptionTransformer.java:1041)
at com.ofss.digx.app.Interaction.close(Interaction.java:242)
at com.ofss.digx.app.user.service.User.fetchProfile(User.java:258)
at com.ofss.digx.appx.user.service.User.fetchProfile(User.java:129)
at sun.reflect.GeneratedMethodAccessor3148.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.glassfish.jersey.server.model.internal.ResourceMethodInvocationHandlerFactory$1.invoke(ResourceMethodInvocationHandlerFactory.java:81)
at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher$1.run(AbstractJavaResourceMethodDispatcher.java:144)
at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher.invoke(AbstractJavaResourceMethodDispatcher.java:161)
at org.glassfish.jersey.server.model.internal.JavaResourceMethodDispatcherProvider$ResponseOutInvoker.doDispatch(JavaResourceMethodDispatcherProvider.java:160)
at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher.dispatch(AbstractJavaResourceMethodDispatcher.java:99)
at org.glassfish.jersey.server.model.ResourceMethodInvoker.invoke(ResourceMethodInvoker.java:389)
at org.glassfish.jersey.server.model.ResourceMethodInvoker.apply(ResourceMethodInvoker.java:347)
at org.glassfish.jersey.server.model.ResourceMethodInvoker.apply(ResourceMethodInvoker.java:102)
at org.glassfish.jersey.server.ServerRuntime$2.run(ServerRuntime.java:326)
at org.glassfish.jersey.internal.Errors$1.call(Errors.java:271)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Click on self registration from home page toggle menu
2) Fill all the details
3. Click on continue and error message appears.

 
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot do self registration.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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