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Stuck On Biometric Verify Screen If Face/Touch ID Functionality Is Available On Device But User Not Registered In Device. (Doc ID 2819992.1)

Last updated on NOVEMBER 08, 2021

Applies to:

Oracle Banking Digital Experience - Version 20.1.0.0.0 to 20.1.0.0.0 [Release 20]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------

If the user does not set the biometric like face/touch id, the application will remain on verify screen after enabling it and the system shows no error on the screen.

EXPECTED BEHAVIOR
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If the user does not set the biometric like face/touch id, the application should not remain on verify screen after enabling it or the system shows no error on the screen.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to a mobile application
2. Go to fingerprint setting
3. Enable the setting for the first time
4. Application redirects to verify screen.

Cause

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In this Document
Symptoms
Cause
Solution
References


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