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Savings and Current Accounts are getting created when user chooses proceed in Notify Customer Stage. (Doc ID 2821538.1)

Last updated on MAY 12, 2022

Applies to:

Oracle FLEXCUBE Universal Banking - Version 12.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 12.4.0.0.0 version, Implementation Support

ACTUAL BEHAVIOR
---------------
Savings and Current accounts are getting created when user choose proceed in Notify customer stage


EXPECTED BEHAVIOR
-----------------------
Account should not be created on selecting Proceed in Notify customer stage.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. In KYC stages Select outcome as Not cleared in any of the KYC stages.
2. Application moves to Notify Customer on negative KYC status.
3. Select outcome as Proceed in Notify Customer on negative KYC status.
4. Account gets created

Cause

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In this Document
Symptoms
Cause
Solution


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