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Unable To Close Account From STDCUSAC (Doc ID 2824091.1)

Last updated on NOVEMBER 28, 2021

Applies to:

Oracle FLEXCUBE Universal Banking - Version 14.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to close customer account, the following error occurs.

ERROR
-----------------------
Both External Reference Number and FLEXCUBE Reference Number cannot be blank - GW-RTL-020
Failed to Close the Record - ST-SAVE-012


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create new account from STDCUSAC
2. Try to close account.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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