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Cannot Close Account Despite Cards In Closed State - Error : CS-CLO-DB (Doc ID 2824579.1)

Last updated on DECEMBER 06, 2021

Applies to:

Oracle FLEXCUBE Universal Banking - Version 12.0.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.0.3 version, Production Support-SET

When attempting to close accounts
the following error occurs.

ERROR
-----------------------
CS-CLO-DB


STEPS
-----------------------
1. Go to STDCUSAC
2.Try to close an account for which cards are maintained but are in closed status
3.System fails to close the record and throws error 'CS-CLO-DB'


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot close the account

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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