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OBTFPM - SLA Dashboard - Maintenance (Doc ID 2825353.1)

Last updated on SEPTEMBER 01, 2023

Applies to:

Oracle Banking Trade Finance Process Management - Version and later
Information in this document applies to any platform.


SLA Maintenance is done but couldn't find anything on the SLA Dashboards.

System should show the SLA count if there is any breach.

The issue can be reproduced at will with the following steps:
1. Do the SLA maintenance
2. Verify whether SLA count is visible. 


 Please verify whether the maintenance was done properly 

1. Check Plato properties table.
1.1. select * from properties where application = 'plato-orch-service' and key = 'plato.cmc.default.brn';-- Proper branch is maintained
1.2. select * from properties where application = 'plato-orch-service' and key = 'plato.cmc.default.user'; -- Valid user is maintained
1.3. select * from properties where application like '%plato-or%' and key like '%plato.orchestrator.enableSLA%' -- if enableSla is set to true or not?

2. Check if currency and branch holiday maintenance is done in the following tables.
cmc_tm_local_holiday, cmc_tm_local_holiday_master, cmc_tw_currency_holiday_master, cmc_tw_currency_holiday, cmc_tm_currency_holiday_master, cmc_tm_currency_holiday

3. check if branch timings are maintained,
select * from cmc_tm_brn_workhours_master;
select * from cmc_tm_brn_workhours_det;

(NOTE: The WF_SEQ signifies different start time, end time combinations. For eg if the bank operates 9 to 5 through the week then generate 5 records Monday-Friday with the seq 1,2,3,4,5.

if the bank operates 11 to 12, 3-5 on Monday, 9-5 through the remaining days of the week, then have 2 records for Monday. 11- 12 with sequence 11, 3-5 with sequence 12, 9-5 for Tuesday with seq 21, 9-5 for Wednesday with sequence 31, and so on. The sequence can be any number.

START_TIME, END_TIME -- Only different timing will be considered.)

4. After reviewing points 1-3 initiate a task for the process where SLA maintenance is done. Verify whether, for the workflow id, entries are available in workflow_sla, task_sla. if not, then please send the Plato orch logs.

NOTE:  Kindly give different timings for each priority For eg 2 min for breach, High priority 3 min, and 10 min for Medium priority like that.

If still issue exists after the above maintenance share the Plato orch logs.


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