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Error "Caused by: com.sun.mail.smtp.SMTPAddressFailedException: 554 5.7.1 <xxx.corporate@yyyy.com>: Relay Access Denied" Observed While Sending Messages From Fcdb Application. (Doc ID 2825912.1)

Last updated on MAY 12, 2022

Applies to:

Oracle FLEXCUBE Direct Banking - Version DB 12.0.1 to DB 12.0.3 [Release DB 12]
Information in this document applies to any platform.

Symptoms

When attempting to send mail messages from FCDB Application for different transactions,

the following error occurs -

ERROR

Caused by: com.sun.mail.smtp.SMTPAddressFailedException: 554 5.7.1 <xxx.corporate@yyyy.com>: Relay access denied

STEPS

1. Login into FCDB Application through any user.

2. Initiate any transaction which requires sending mail messages from FCDB to the end user.

3. Check the Logs. The mail is not sent and the above errors are seen in the logs.

 

BUSINESS IMPACT

Due to this issue, none of the users are receiving any mails from Bank.

Cause

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In this Document
Symptoms
Cause
Solution


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