Incorrect Status Displayed On Dashboard For Payments In Pending Or Rejected Status
(Doc ID 2826582.1)
Last updated on DECEMBER 07, 2021
Applies to:
Oracle Banking Digital Experience - Version 21.1.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
On : 21.1.0.0.0 version, Implementation Support
ACTUAL BEHAVIOR
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System is displaying Incorrect transaction status on Dashboard for payments which are in pending or rejected status
EXPECTED BEHAVIOR
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System should display correct transaction status on dashboard.
STEPS
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The issue can be reproduced at will with the following steps:
1) Login via corporate user
2) Go to Payments
3) Initiate a payment with below 2 cases:
a) With transaction amount more than its available balance for the debit account.
b) With any transaction amount for the debit account Where the balance of debit account available is now less than the minimum amount limit set in host for payment to be done.
4) So both above transactions are rejected by host . But yet, both are shown as Processed along with the other transactions with success .
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot check correct status of transaction on dashboard.
Changes
No changes done to environment / hardware / account causes this issue.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |