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Loans Originations Application Not Fetched Under Track My Application Even After Successful Submission (Doc ID 2826710.1)

Last updated on MAY 12, 2022

Applies to:

Oracle Banking Digital Experience - Version 19.2.0.0.0 to 19.2.0.0.0 [Release 19]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
After applying for Personal Loan using Retail Login, on Tracking the Application, the user is unable to see the submitted loan product application
in the application tracker.

EXPECTED BEHAVIOR
-----------------------
User should be able to see the submitted loan product application in the application tracker.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login as a Retail User
2. Apply for a Personal Loan - ref no is shown on final screen
3. Go to Track Application - the ref no seen on step 2 is not available.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the submitted personal loan application.

Cause

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In this Document
Symptoms
Cause
Solution
References


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