Error "Persistence Exception Occurred" When User Is Not Locked Even After 3 Invalid Attempts For Self Boarded Retail User Having 2FA Enabled And Username Length More Than 10 Digits. (Doc ID 2827885.1)

Last updated on DECEMBER 14, 2021

Applies to:

Symptoms

User is not locked even after 3 invalid attempts for self boarded retail user having username length more than 10 digits, following error is observed.

ERROR
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Persistence exception occurred


STEPS
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The issue can be reproduced at will with the following steps:
1. Login to OBDX.
2. Self-Onboard a retail user with username to be entered must have length more than 10 characters.
3. System will ask OTP.Try to enter wrong otp all 3 times.
4. At 3rd time of entering the OTP the system will throw the error as mentioned above.
5. After onboarding successfully , try to login with the same user.
6. Perform any payment transaction.
7. Enter invalid OTP for 3 times.
8. At third time of invalid OTP attempts, error is thrown as mentioned above.

PS:- 2FA is enabled for login and payment transactions.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, OTP is not locked even after 3 invalid attempts

Cause

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