When User Login With Alternate Login Option It's Showing "Touch Point Record Not Found"
(Doc ID 2828112.1)
Last updated on DECEMBER 14, 2021
Applies to:
Oracle Banking Digital Experience - Version 21.1.0.0.0 to 21.1.0.0.0 [Release 21]Information in this document applies to any platform.
Symptoms
When the user tries to login with an alternate login biomatrix option into the application,
the following error occurs.
ERROR
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"TouchPoint Record Not Found"
STEPS
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The issue can be reproduced at will with the following steps:
1. Open the application.
2. Login with alternate options as fingerprint and face id.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |