REDMANMC Manual Matching Issue (Doc ID 2828954.1)

Last updated on MAY 22, 2023

Applies to:

Symptoms

On : 14.1.0.0.0 version, Production Support-SET

ACTUAL BEHAVIOR
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Bank is facing the following issues with Manual matching.

1) In external entry when two records are selected to match with internal entry, system is not considering the external entry and passing an adjustment entry .
2) When we select record for proper matching system fails with error RE-MANMC061 .

EXPECTED BEHAVIOR
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Manual matching should be successful without errors

STEPS
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The issue can be reproduced at will with the following steps:
1. For any external account which has multiple records in external entry try to match the record .
2. If you select two records to match with one in internal record you will get the override message RE-MANMC059.
3. In case if amount in internal and external are same system should not fail but system fails to match .

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot do manual matching in Production.

Cause

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