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Error - 'System cannot process the request currently. Please try later.' Displays on Maintaining 'Party Account Access' (Doc ID 2830702.1)

Last updated on DECEMBER 29, 2021

Applies to:

Oracle Banking Digital Experience - Version 18.2.0.0.0 to 18.2.0.0.0 [Release 18]
Information in this document applies to any platform.

Symptoms

When attempting to click on the 'Create' button in the Party Account Access screen, the following error occurs.

ERROR
-----------------------
'System cannot process the request currently. Please try later.'

&

Below error traces in the OBDX logs.

Exception in processing the ext system interface [[
java.sql.SQLSyntaxErrorException: ORA-01795: maximum number of expressions in a list is 1000
.
.
.
.
Caused by: java.lang.NullPointerException
at com.ofss.digx.extxface.td.fcore117.impl.account.TermDepositAdapterResponseHandler.checkTermDepositListResponseObject(TermDepositAdapterResponseHandler.java:157)
]]
.
.
.
Exception encountered while invoking the service com.ofss.digx.appx.accountaccess.service.AccountAccess for listing accounts[[
com.ofss.digx.infra.exceptions.Exception: System cannot process the request currently. Please try later.

STEPS
-----------------------
The issue can be reproduced at will with the following steps(when any Party Id contains more than 1000 accounts):
1. Login with admin user
2. Open toggle menu and navigate to Access Management > Account Access > Party Account Access
3. Enter Party ID and click on the 'Create' button
4. Observe the following error - 'System cannot process the request currently. Please try later.'

Cause

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In this Document
Symptoms
Cause
Solution
References


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