My Oracle Support Banner

Error "System Cannot process.." When Trying to Map Favorite Account For Any User With More Than One Customer IDs Mapped. (Doc ID 2831159.1)

Last updated on MAY 12, 2022

Applies to:

Oracle FLEXCUBE Direct Banking - Version DB 12.0.2 to DB 12.0.2 [Release DB 12]
Information in this document applies to any platform.


When attempting to set an account as favorite account from Set Account Preferences ,
the following error occurs.

The system has encountered an error while processing the request.

The issue can be reproduced at will with the following steps:
1. Login as Admin in FCDB Applicatioon
2. Go to Set Account Preferences and set preference of any account as favorite account
3. Error as stated above is noted

The issue has the following business impact:
Due to this issue, users cannot set preference of any account as favorite account.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.