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Error "Com.Sun.Mail.SMTP.SMTPAddressFailedException" Error Due To Incorrect Check Of SMTP Address in Case of Multi Entity Setup (Doc ID 2832059.1)

Last updated on MAY 12, 2022

Applies to:

Oracle Banking Digital Experience - Version to [Release 19]
Information in this document applies to any platform.


When attempting to send out mails after adding a new email address in a new entity,
the following error occurs.

com.sun.mail.smtp.SMTPAddressFailedException:  <>: Sender address rejected: not owned by user

The issue can be reproduced at will with the following steps:
1. Configure a new entity and do the system configurations for SMTP
2. When emails are sent out from the new entity - it is giving error
3. System compares the address provided in the base entity rather than the current entity.

The issue has the following business impact:
Due to this issue, users are not getting emails which gets generated for transactions in new entity.


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