Error "Com.Sun.Mail.SMTP.SMTPAddressFailedException" Error Due To Incorrect Check Of SMTP Address in Case of Multi Entity Setup
(Doc ID 2832059.1)
Last updated on MAY 12, 2022
Applies to:
Oracle Banking Digital Experience - Version 19.2.0.0.0 to 19.2.0.0.0 [Release 19]Information in this document applies to any platform.
Symptoms
When attempting to send out mails after adding a new email address in a new entity,
the following error occurs.
ERROR
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com.sun.mail.smtp.SMTPAddressFailedException: <xxxxxx@entity2.org>: Sender address rejected: not owned by user yyyyyyyy@entity1.net
STEPS
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The issue can be reproduced at will with the following steps:
1. Configure a new entity and do the system configurations for SMTP
2. When emails are sent out from the new entity - it is giving error
3. System compares the address provided in the base entity rather than the current entity.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users are not getting emails which gets generated for transactions in new entity.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |