My Oracle Support Banner

Error "Com.Sun.Mail.SMTP.SMTPAddressFailedException" Error Due To Incorrect Check Of SMTP Address in Case of Multi Entity Setup (Doc ID 2832059.1)

Last updated on MAY 12, 2022

Applies to:

Oracle Banking Digital Experience - Version 19.2.0.0.0 to 19.2.0.0.0 [Release 19]
Information in this document applies to any platform.

Symptoms

When attempting to send out mails after adding a new email address in a new entity,
the following error occurs.

ERROR
-----------------------
com.sun.mail.smtp.SMTPAddressFailedException:  <xxxxxx@entity2.org>: Sender address rejected: not owned by user yyyyyyyy@entity1.net


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Configure a new entity and do the system configurations for SMTP
2. When emails are sent out from the new entity - it is giving error
3. System compares the address provided in the base entity rather than the current entity.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are not getting emails which gets generated for transactions in new entity.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.