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Error "This User Has Never Logged Into The System." Displayed When Helpdesk Admin Tries To Login On Behalf Of Edited User. (Doc ID 2832842.1)

Last updated on JANUARY 10, 2022

Applies to:

Oracle Banking Digital Experience - Version 19.2.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Help desk user is not able to login on behalf of edited user, following error displayed.

ERROR
-----------------------
User you are trying to create help-desk session has never logged into the system before

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to OBDX with admin user.
2. Modify any user by navigating to "User Management->Edit"
3. Save the changes.
4. Navigate to "User HelpDesk"
5. Search for user.
6. On list, click on user edited on step 2.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, help desk user is not able to login on behalf of edited user.

Changes

No changes in the environment, product, account or hardware triggers this problem.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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