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File Upload Does Not Work While Raising A Service Request From Mobile (Doc ID 2832886.1)

Last updated on JANUARY 10, 2022

Applies to:

Oracle Banking Digital Experience - Version 20.1.0.0.0 to 21.1.0.0.0 [Release 20 to 21]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
The upload button/link is unresponsive in Mobile App in case of File Uploads, whereas the same thing works fine in Web Application

EXPECTED BEHAVIOR
-----------------------
The Upload Button should work in Mobile App as well

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login from Mobile App in OBDX as a Corporate User
2. Check the File Upload screen, the upload button is not working


Cause

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In this Document
Symptoms
Cause
Solution
References


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