My Oracle Support Banner

Unable To Link Cases Or Add Customers To Cases (Doc ID 2833540.1)

Last updated on APRIL 24, 2023

Applies to:

Oracle Financial Services Behavior Detection Platform - Version 8.0 and later
Information in this document applies to any platform.

Symptoms

On : 8.0.7 version, Database

ACTUAL BEHAVIOR
---------------
Unable to link cases or add customers to cases

Users are having issues when attempting to link cases and / or adding customers to a case. We are also experiencing Hung threads during the same time the are attempting to perform those tasks. 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.