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Unable to View Details of International Transaction in Payment Status Inquiry When Host Is OBVAM (Doc ID 2834880.1)

Last updated on JANUARY 24, 2022

Applies to:

Oracle Banking Digital Experience - Version 20.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to view details for International Outward Remittance when host is OBVAM(Oracle Banking Virtual Account Management),
following error occurs.


ERROR
-----------------------
On screen:
System cannot process request, please try again later.

In Logs:
Error occured while trying to fetch branch for the account. Returning the branch code as null.
com.ofss.digx.infra.exceptions.Exception: null

STEPS
-----------------------
1. Login via corporate user. Navigate to Toggle menu > Payments > Inquiries > Payment Status Inquiry
2. Perform search for International Payments.
3. Click on reference number.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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