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Login Page Is Not Coming Up Due To Error: Date information is not available for the given branch code - FCR (Doc ID 2835232.1)

Last updated on SEPTEMBER 01, 2023

Applies to:

Oracle Banking Digital Experience - Version to [Release 21]
Information in this document applies to any platform.


When accessing the application URL, login page is not coming up and below error is encountered when application internally tries to retrieve the branch date from FCR (Flexcube Retail).

Procedure for retrieving branch date PROC_FETCH_BRANCH_DATES successfully returns dates for passed branch code.

com.ofss.digx.infra.exceptions.Exception: Date information is not available for the given branch code.

The issue can be reproduced at will with the following steps:


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