When Using Show All When More Than 1 Accounts Can Be Selected (Doc ID 2835253.1)

Last updated on JANUARY 22, 2022

Applies to:

Symptoms

ACTUAL BEHAVIOR
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When show all for multiple accounts is selected. If user enters in comments or call activities in the first account opened through customer service search screen and then clicks on a linked account shown in the show all list and add a call activity to the second account using the right panel the comment/call activity is posted in the 1st account and not the second account..

EXPECTED BEHAVIOR
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System should refresh main header page when posting comments using the splitter

STEPS
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The issue can be reproduced at will with the following steps:
1. Open an active account in customer service
2. After opening click on "showall" button on the header.
3. System should should show all accounts related to the customer
4. Open the comments tab.
5. Then select an account and got to splitter and post a comment
6. Verify the comment got posted under comment
7. On the header select another account(do not press refresh), then post a comment using splitter
8. Verify the comment got posted on a new selected account

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, system incorrectly posting the comment

Changes

Cause

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