Access History Does Not Capture A User Access The Account From The Show All Radio Button For Associa (Doc ID 2835284.1)

Last updated on JANUARY 22, 2022

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Access history does not capture a user access the account from the show all radio button for associated accounts

when using the Customer service screen to open a customer account the access history captures the username that opened the account, the process also works for the sidebar search. If the customer has more than 1 account and an associated account is open using the show all radio and opening another account and making an update the associated account does not record in the access history. It appears that access history only captures the user that opened it when it is opened through customer service or sidebar.
 

EXPECTED BEHAVIOR
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System should capture the account details while using the show all radio button for associated accounts

STEPS
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The issue can be reproduced at will with the following steps:
1. Open an active account under customer service. The account should have at least one associated account.
2. Once the account is opened verify the account history.
3. Then select the show all radio button and select the associated account and make an update on associated account
4. Now verify the account history for associated account

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, system unable to capture account history when using show all radio button

Changes

Cause

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