My Oracle Support Banner

Unable to close Vault Batch (Doc ID 2835434.1)

Last updated on MAY 12, 2022

Applies to:

Oracle Banking Branch - Version 14.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 14.5.0.0.0 version, Production Support

Unable to close vault batch

Closed vault was opened by different user and unable to close the vault after cash operations are completed.


ERROR
-----------------------
Vault batch is already Closed.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Close the vault batch from user A
2. Reopen the closed vault batch from user B
3. Post the sample cash transactions
4. Try to close the vault batch after entering the denominations
5. System wont allow to close the batch and display the error shared in the attachment.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot close vault batch.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.