My Oracle Support Banner

User Is Not Able To See Accrued Interest On Virtual Account Via OBVAM Or OBDX (Doc ID 2835864.1)

Last updated on FEBRUARY 03, 2022

Applies to:

Oracle Banking Digital Experience - Version 20.1.0.0.0 to 21.1.0.0.0 [Release 20 to 21]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
User is not able to view accrued interest for Virtual Account via any application, viz. Oracle Banking Virtual Account Management (OBVAM) or Oracle Banking Digital Experience (OBDX). Under Interest History screen user is able to view interest liquidation details however not able to view interest accrued details for account.

EXPECTED BEHAVIOR
-----------------------
User should be able to view the Interest Accrued details also on the Interest History screen.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Use Toggle Menu and navigate to Virtual Account Management > Virtual Account > View/Edit Virtual Account
2. Click on account to open the Account Details screen.
3. Click on Interest History link to open Interest History pop up.
4. Observe Last Accrual Date column is empty.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.