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Customer's Communicating Address On Profile Page Shows Extra Unnecessary Commas. (Doc ID 2846413.1)

Last updated on FEBRUARY 02, 2022

Applies to:

Oracle Banking Digital Experience - Version 18.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Customer's communicating address on profile page showing following error.

ERROR
-----------------------
Multiple "," is shown.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to the OBDX
2. Navigate to "Account Settings->My Preferences->My Profile->Profile->Communication->Address"

BUSINESS IMPACT
--------------------------
The issue has the following business impact:
Due to this issue, bad user experience/ sometimes misunderstood as data loss.

Changes

No changes in the environment, product, account or hardware triggers this problem.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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