My Oracle Support Banner

After Customizations Of E-Receipt For Retail Users, Error "Org.Xml.Sax.Saxparseexception; Linenumber: 8; Columnnumber: 11; The Markup In The Document Following The Root Element Must Be Well-Formed." Is Observed For International Payment. (Doc ID 2847502.1)

Last updated on FEBRUARY 08, 2022

Applies to:

Oracle Banking Digital Experience - Version 19.2.0.0.0 and later
Information in this document applies to any platform.

Symptoms

After customization of "E-Receipt" for retail users, below error is observed for international payment.

ERROR
-----------------------
org.xml.sax.SAXParseException; lineNumber: 8; columnNumber: 11; The markup in the document following the root element must be well-formed.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to OBDX with Retail User
2. Download "e-Receipt" for international transfer.

BUSINESS IMPACT
---------------------------
The issue has the following business impact:
Due to this issue, user is not able to download e-Receipt.

Changes

No changes in the environment, product, account or hardware triggers this problem.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.