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"System cannot process the request, please try again later." Error On Downloading Corporate User Profile. (Doc ID 2848086.1)

Last updated on FEBRUARY 11, 2022

Applies to:

Oracle Banking Digital Experience - Version 21.1.0.0.0 to 21.1.0.0.0 [Release 21]
Information in this document applies to any platform.

Symptoms

When attempting to download any corporate user profile from profile menu, below error is observed:

ERROR ON SCREEN
-----------------------

System cannot process the request, please try again later.

LOGS:

-------
java.lang.IllegalMonitorStateException
at java.util.concurrent.locks.ReentrantLock$Sync.tryRelease(ReentrantLock.java:151)
at java.util.concurrent.locks.AbstractQueuedSynchronizer.release(AbstractQueuedSynchronizer.java:1261)
at java.util.concurrent.locks.ReentrantLock.unlock(ReentrantLock.java:457)
at com.ofss.digx.appx.writer.content.CommonContentPublisher.publish(CommonContentPublisher.java:124)
at com.ofss.digx.appx.writer.DownloadFileWriter.writeTo(DownloadFileWriter.java:167)

STEPS
-----------------------

The issue can be reproduced at will with the following steps:

1. Login to OBDX application as corporate user.
2. Go to my profile.
3. Download profile

Cause

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In this Document
Symptoms
Cause
Solution
References


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