Error "System Cannot Process.." When Downloading Attachment In Service Request
(Doc ID 2850072.1)
Last updated on MAY 12, 2022
Applies to:
Oracle Banking Digital Experience - Version 21.1.0.0.0 to 21.1.0.0.0 [Release 21]Information in this document applies to any platform.
Symptoms
When trying to download the attachment in Admin - Request Processing for any service request
ERROR
-----------------------
System cannot process the request. Please try again later
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login into OBDX Admin and go to Service Requests.
2. Try downloading the attachment in the service request.
3. Error as shown above is seen.
BUSINESS IMPACT
---------------------
Due to this issue Admin users cannot download and check the attachments in Request Processing.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |