My Oracle Support Banner

Quick Snapshot Login Fails If User Login With Biometric (Doc ID 2851519.1)

Last updated on FEBRUARY 27, 2022

Applies to:

Oracle Banking Digital Experience - Version 21.1.0.0.0 to 21.1.0.0.0 [Release 21]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Scenario 1 (Success case): User installs Android app and selects Snapshot view.
The user enters userid/password and then is navigated to snapshot view.
The user is able to logout and login to Snapshot view multiple times.

Scenario 2 (failure case): User installs Android app and registers with biometric login and logs in with biometric.
Once the user registers and logs in with biometric login, the user cannot continue to register snapshot view registers earlier.
The snapshot view steps reach to login screen, but correct login submission does not allow the user to continue.
Hereafter even the registered biometric fails to regular login.
There is no screen-level error message displayed.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.