Generic Error Message Displayed for Same File Upload When OTP Is Enabled. (Doc ID 2851880.1)

Last updated on MARCH 02, 2022

Applies to:

Symptoms

ACTUAL BEHAVIOR
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When OTP(One Time Password) is enabled and file upload is performed with exact same content the system gives below error
"System cannot process the request, please try again later."

EXPECTED BEHAVIOR
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When OTP is enabled and file upload is performed with exact content it should display
"File contents match those of already uploaded file. Please modify suitably and upload."

STEPS
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1. Login via Administrator. Navigate to Authentication > Corporate >Enable 2FA(OTP) for File Upload transaction
2. Login via corporate user. Navigate to File Uploads > Upload File. Files get uploaded successfully.
3. Repeat the step 2 with same file and error message will come as "System cannot process the request, please try again later."

Changes

Cause

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