My Oracle Support Banner

Generic Error Message Displayed for Same File Upload When OTP Is Enabled. (Doc ID 2851880.1)

Last updated on MARCH 02, 2022

Applies to:

Oracle Banking Digital Experience - Version 21.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
When OTP(One Time Password) is enabled and file upload is performed with exact same content the system gives below error
"System cannot process the request, please try again later."

EXPECTED BEHAVIOR
-----------------------
When OTP is enabled and file upload is performed with exact content it should display
"File contents match those of already uploaded file. Please modify suitably and upload."

STEPS
-----------------------
1. Login via Administrator. Navigate to Authentication > Corporate >Enable 2FA(OTP) for File Upload transaction
2. Login via corporate user. Navigate to File Uploads > Upload File. Files get uploaded successfully.
3. Repeat the step 2 with same file and error message will come as "System cannot process the request, please try again later."


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.