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Unable To Report A Co-buyer Correctly On Acct A If The Customer Is Primary On Acct B. (Doc ID 2852615.1)

Last updated on MARCH 04, 2022

Applies to:

Oracle Financial Services Lending and Leasing - Version 14.8.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Unable to report a co-buyer correctly on acct A if the customer is primary on acct B.

For example acct 70046529 CIF: F236022 is the primary buyer so the ECOA should be 'Individual' but it keeps overriding to 'Joint Contractual' per the ECOA code for CIF F236022 who is a co-signor on account 70043682
70046529 - Business edited the ECOA code to Individual in the maintenance tab, but the ECOA code is Joint Contractual and the Class Type is Individual. 

To see the ECOA status of any account, open the account – click “customer details” – ECOA code is under the Customer Information field.


EXPECTED BEHAVIOR
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Customer should be able to report a co-buyer correctly on acct A if the customer is primary on acct B.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Select/Create any active account
2. Go to customer service-->Maintenance and click on add new button
3. Select swap relation ship transaction and post the transaction.
4. Select “DISABLE/ENABLE NON PRIMARY CUST” Transaction and complete the transfer by editing address and email.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users having issue in co borrower report.

Cause

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In this Document
Symptoms
Cause
Solution


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