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Account Escrow Details Not Setup (Doc ID 2853375.1)

Last updated on MARCH 13, 2022

Applies to:

Oracle Financial Services Lending and Leasing - Version 14.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Account Escrow Details Not Setup

We have now found multiple accounts where the escrow details are not being setup correctly when the account moves over from the origination side.

EXPECTED BEHAVIOR
-----------------------
Escrow details should populate under customer service.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Select/Create an application.
2. Complete the application till funding with multiple escrow analysis items.
3. Fund the application and open the account in customer service.
4. Verify the details under escrow tab.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users not able to see the escrow details.

Cause

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In this Document
Symptoms
Cause
Solution


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